How can we help you?
Our dedicated support team is available 24/7 to assist with any questions or issues. Start a live chat for immediate help, or email us at support@swapped.com, we typically respond within 10 minutes.
Everything you need to know
Haven’t found what you’re looking for? Check out some common questions here, or contact our live support.
When do I get my coins/money?
If you have purchased cryptocurrency, we will send your coins immediately after your payment.
However, it takes 1-2 business days if you pay with bank transfer.
If you have sold cryptocurrency, we will send you your money after 1 Blockchain confirmation. This rarely takes more than 30 minutes. After that, it depends on how quickly your bank receives bank transfers, typically within 1 business day.
How do I complete identity verification?
In order to complete identity verification, have your passport or driver's license ready as well as a device with your camera.
Then begin your verification, take an image of your passport or driver's license and take a live selfie of your face.
Once done, you will have to wait for the system to verify your identity. This usually takes 5-10 minutes.
If you have to verify your address, we need a document that is no older than 12 months old. This can be a bank statement, utility bill, tax return, etc.
If you experience problems or have any questions about the process, please message us in our livechat.
Identity verification is required in order to comply with money laundering regulations.
What price will I buy/sell for?
The prices that you see on the buy and sell page are the current prices which you would get if we received your payment/cryptocurrency right now. As soon as we receive your payment/cryptocurrency, the price gets locked in.
When buying, the price is instantly locked in with Credit Card, Apple Pay and Google Pay. With bank transfer, the price is locked in as soon as we receive your bank transfer.
When selling, the price is locked in after your transaction has 1 confirmation on the blockchain. That usually never takes more than 30 minutes.
How is cryptocurrency taxed?
Cryptocurrency is taxed differently based on the jurisdiction you reside in. Please check with your local tax authorities to figure out which tax implications you are subject to.
We make it easy and transparent for you to report and do bookkeeping on all of your purchases and sales of cryptocurrency. At the end of the year, we'll send you a summary of all of your trades.